Refund Policy

Last updated: October 2026

At CB VELO, we stand behind the quality of our products. If you are not entirely satisfied with your purchase, we're here to help. Our return policy is designed to be fair and transparent.

30-Day Money-Back Guarantee

If you are not happy with your bike for any reason, return it within 30 calendar days of delivery and we will refund the full price you paid for it. No restocking fee, no questions asked. To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. Items that are damaged by misuse or missing parts may not be eligible.

Pre-Order & Back-Order Cancellations

For all pre-orders and back-orders, any cancellation requested before the item has shipped will be subject to a 5% processing fee (covering non-refundable payment processor costs).

Non-Returnable Items

• Gift cards
• Downloadable software products
• Items listed as "Final Sale" or "As-Is"
• Batteries that have been used or charged
• Items damaged by the customer or missing parts for reasons not due to our error

How to Initiate a Return

1. Email Support: Contact our support team at support@cybervelo-bikes.com with your order number and the reason for the return.
2. RMA Approval: Our team will review your request and, if approved, issue a Return Merchandise Authorization (RMA) number and provide the return shipping address.
3. Pack Your Item: Please pack the item securely in its original packaging with all included accessories, manuals, and gifts.
4. Ship It Back: You are responsible for paying for your own shipping costs for returning your item. We recommend using a trackable shipping service or purchasing shipping insurance.

Refund Process

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies (typically 5-10 business days).

Restocking Fees

There is no restocking fee on returns made within the 30-day guarantee window.

Contact Us

If you have any questions on how to return your item to us, please contact us at support@cybervelo-bikes.com.